Accra, April 11, GNA – Mr Kwesi Agyeman Busia, Chief Executive Officer of the Driver and Vehicle Licensing Authority (DVLA) has tasked staff of the Authority, not to demand favours from clients.
He expressed concern about the general perception that some staff members of the Authority were corrupt and urged them to erase that negative image through the provision of consistent, predictable and excellent service.
“Take it as your personal challenge to change the negative tag of DVLA by ensuring that we take the corruption label off our back by treating customers with dignity and respect,” he said.
Mr Busia stated this during a working visit to the Winneba, Cape Coast, Takoradi and Tarkwa offices of the Authority to familiarise himself with work across the country.
He said: “It is important that the workers step-up their effort, respond to the needs of customers promptly with dedication, particularly those who deal directly with clients.
“You must be committed in the discharge of your duties as the landscape of the Authority is growing, given the increasing number of motor vehicles on the road. You must work with a sense of duty in pursuit of excellence”.
The CEO and some management staff from the head office in Accra who embarked on the working visit interacted with the staff on a wide range of issues and also inspected on-going projects at some of the offices.
Mr Busia further entreated the staff to be customer focused at all times as that was their primary responsibility.
On road accidents, Mr Busia said apart from road and vehicular contributing factors, human activities also contributed to accidents but tasked the workers to do their best to manage the process of driver and vehicle licensing.
Motor vehicles, Mr Busia said, could be both useful and reliable ‘machines and a weapon for destruction’ when not properly managed.
As a measure, the Chief Executive said, the Authority was coming up with Information Communication and Technology solutions that would make it very difficult for middlemen to interfere with the activities of the Authority.
The move, he said, would also help to block revenue leakages and optimise revenue flow as the authority was now autonomous.
Mr Busia assured workers of his plans to improve on their wellbeing through an excellent human resource base and urged them to give off their best adding ‘we have more room for improvement’.
Other Directors took turns to brief the staff on various initiatives taken by the Authority such as; the digitisation of its network and the printing of driver’s licenses internally, among others.
The regional managers also briefed the delegation on their activities and challenges.